All the strength you need
to achieve anything
is within you.
~ Sara Henerson
Question: What steps do you take when a client constantly cancels their scheduled coaching sessions and wants to reschedule?
Answer: The important thing to remember, this is not about you! Following are some of the steps I take in determining whether we are a good match or the client is not ready for coaching or some situation has to be worked out:
- Email the client expressing your concern for their well-being and the importance of scheduling time to chat.
- Call the client on the day and time scheduled.
- During the session always follow the client’s agenda. NEVER, NEVER put them on the defensive or feel something is wrong with them.
- Coach the client in discovering what is holding them back from moving forward.
- Coach the client in making a determination as to whether coaching is a good fit for them.
- Always act as the coach and remember this is not about you.
- End the conversation in a positive and upbeat manner.
Sometimes I find the client is experiencing some blocks that are stopping them from moving forward. Other times they are not ready for coaching and it would be in their best interest to see a therapist. We are all human beings and at any one time we are journeying through different experiences.
Having these conversations usually enables the client and myself to discover what works best for both of us. Taking a risk and communicating with others is always the best solution.
Please share with the Love Yourself – It Matters Community what plan works best for you when a client is always cancelling and rescheduling their appointments. Let’s support each other in growing our businesses.
Helen
New Coaching Program Provides Coaches with Clients and Personal Coaching
Coaches Coaching Circle provides an inexpensive way of being coached, receiving payment and coaching hours towards your ICF credential
Certified Coach Helen Burton has created a new program dedicated solely to helping coaches expand their coaching practices and achieve financial success. The Coaches Coaching Circle will deliver access to coaches to help them achieve success on their own terms, as well as provide income as coaches.
“Working as a coach is exciting, but getting a coaching practice up and running – and profitable – is a formidable task,” says Helen Burton. “There are many myths and misconceptions about how to build a financially successful coaching practice. Coaching schools are wonderful to help you learn to be a great coach, but you need access to people to build your business as well. With the help of this program – and the coaches involved with it, one can achieve business mastery.”
Burton is a certified recovery coach who helps both addicts and their loved ones work through the pain and develop a plan for a purposeful future. She founded Love Yourself Coaching (www.loveyourselfcoaching.net) in 2001, to meet the ongoing need creating healing and better lives by empowering others.
A study by Public Personnel Management Magazine showed that training alone increased productivity by 22%, but when paired with coaching the figure soared to 88%. “Adding a coaching circle creates a coaching team that’s geared to help coaches increase productivity,” says Burton.
Open to coaches who have graduated from a coaching school and have coached for at least one year, Coaches Coaching Circle gives each participant the opportunity to coach another participant each month, as well as receive coaching services by another participant.
Details about the new program can be found by contacting Burton at Helen@LoveYourselfCoaching.net.
“The Coaches Coaching Circle offers an inexpensive way of being coached, receiving payment and coaching hours towards International Coaching Federation credential,” says Burton. “It’s a win-win situation for those who want to get more clients and still receive the benefits of having several coaches with different areas of expertise to work with. Coaches also get the opportunity to learn different styles and methodologies to getting the work done.”
For more information, contact Helen Burton at Helen@LoveYourselfCoaching.net or 609.448.8828.
